| Job Number: | 22049805 | | Company Name: | Beyond.com | | Job Location: | King Of Prussia, PA US | | Job Category: | Customer Service | | Salary: | competitive | | Minimum Education: | 2-Year College Degree | |
| | Updated: 8/29/2010 |
Customer Service Representative
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Categories: Customer Service Support
Beyond.com is voted year after year as one of the Philadelphia areas best company to work for!Our work environment is fast paced and dynamic and we design and maintain a data base of
thousands of websites nationally. We provide recruiting and on-line marketing services to national, regional and local corporations, educational institutions and government agencies.
If you have the following skills and experience, you may be the right person for a position at Beyond.com.
- Strong telephone skills handling customer queries and resolving negative and sometimes hostile issues.
- 3-5 years experience working with internet, software and/or computer companies providing telephone support services.
-Strong MS Office suite skills including Outlook, Word, and Excel.
- Strong Internet usage skills with internal and external applications.
- Have excellent verbal and written communication skills.
-Have a strong desire to work both individually and within a team structure.
- Ability to handle multiple tasks simultaneously.
- Handle fast paced work load.
- Communication with clients via telephone, E-Mail, and an Internet type AIM.
- Research and resolve complex internal and external client issues with attention to detail a must.
-Handle diverse administrative and accounting duties.
-Possess strong data entry skills - typing ability required at 50-60 WPM.
We are a fast growing company with a good benefit package including competitive salary, and company sponsored healthcare including vision benefits, dental, 401K, and PTO.
Requirements:
The selected person will divide their workday between handling customer queries, performing data analysis and processing of computer email data. He/she will interact with customers telephone inquiries concerning specific email mailings; engage the customer in specifics, grasp the issues, direct them to the appropriate person contact and insure a positive experience for the customer!
There will also be opportunities to engage in special projects, work with accounting department and support the sales team.
Requirements:
- experience with an Internet technical company including help desk support for: software/hardware; enterprise software; recruitment services; on-line shopping; reservation systems
- experienced handling hostile situations
- Computer literate and ability to solve problems quickly and efficiently
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